I've just written and deleted a long rant about Virgin Trains East Coast service last night.
Terribly greedy of you, Mr Branson, to oversell a train so much, especially selling tickets for an oversold train minutes before it leaves in the knowledge that you're subjecting 'customers' to a dangerous and extremely uncomfortable journey. I did most of the journey standing on one foot because there was so much luggage. Hats off to the woman who tolerated the journey by sitting on the toilet seat!
They are only offering refunds to people who had reserved a seat. Funny, that.